Helpdesk Administrator - Hybrid

Helpdesk Support - Hybrid

Location: Lake Mary, FL Office

· In Office Full Time 3-4 Months

· Then Hybrid Schedule: 3 Days In Office / 2 Days At Home

Full-Time Position

Comprehensive Benefits

· Medical / Dental / Vision Insurance

· 401k

· Paid Time Off Program

· Company Paid Holiday

Helpdesk Support Needed for Premier Third-Party Claims Administrator

Job Description

Assist the company with daily system functions. Shipping, receiving, and tracking assets. Provide software, phone, and network support, training, and troubleshooting. Provide support on a wide range of applications.

Essential Duties and Responsibilities

• Knowledge of basic principles or systems analysis and design
• Assist both internal and external customers on open issues, follow to completion
• Work helpdesk tickets effectively and timely till completion
• Add, remove, or update user account information, reset passwords, etc.
• Effectively meeting deadlines, properly utilizing resources, following processes
• Responsible for basic phone support, adding new users, troubleshooting issues with vendors.
• Preform other duties as assigned
• Shipping / Receiving computer equipment asset tracking

Work Environment Requirements

• This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.
• The ability to maintain focus and productivity while working for long hours in front of a screen is essential.

Qualification Requirements

Education / Licensing

• Bachelor’s degree in information systems or equivalent experience

Technical Skills

• Ability to correctly install and maintain computer hardware and software
• Ability to support/troubleshoot remote users over the phone
• Ability to detect, analyze and resolve computer software and network problems
• Ability to establish and maintain effective working relationships with other technical staff, vendors, and users
• Ability to follow verbal and/ or written instructions
• Ability to communicate with Management and escalate issues
• Ability to identify and monitor potential operational malfunctions
• Ability to solve hardware and software problems in logical manner
• Knowledge of hardware and software installation, testing, and operations
• Knowledge of networking concepts and fundamentals
• Knowledge of basic principles of systems analysis and design
• Knowledge of telecommunications fundamentals

Company DescriptionNorth American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."

For more career opportunities and to learn more about NARS, please visit www.narisk.com.