Computer Operations Supervisor

Job Title: Computer Operations Supervisor

Duration: 12+ Months

Location: Celebration, FL

Work Arrangement: Onsite

Employment Type: Full time

Note

• Must be within commutable distance to Celebration, Florida
• Will be a part of on-call rotation
• Candidate expected to work onsite 5 days per week , and travel to offsite client offices to resolve IT related issues or to deploy resources (25-40%).

Job Description

We are looking for an Computer Operations Supervisor to oversee and manage the daily activities of the technical team, ensuring operational excellence and adherence to service level agreements (SLAs).

What You'll Do

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
• Ensure operational support coverage and adherence to service level agreements (SLAs)
• Monitor system performance and availability, ensuring timely resolution of issues
• Develop, implement, and maintain operational standards, procedures, and best practices
• Ensure compliance with internal policies, industry standards, and regulatory requirements
• Plan and manage the integration and support of new technologies into the FDOT environment
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
• Conduct performance evaluations, training, and succession planning
• Provide input on business continuity planning and disaster recovery strategies
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
• Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
• Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
• Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other Client technical staff

What You'll Need

Required

• Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support
• Strong knowledge of IT service management processes (incident, problem, change, and request management)
• Experience with enterprise-wide software rollouts, updates, and patch management activities
• Familiarity with regulatory and security compliance standards
• Advanced troubleshooting skills for both hardware and software systems

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with customers/team members over the phone and in person
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.