Director of Housekeeping

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

You will receive

• On the job training
• Growth Opportunities
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1st day after 60)
• Company Paid Life Insurance
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts

What you will bring to the table

• Must have 5+ years experience in hotel or vacation resort environment as a Housekeeping Manager
• Will possess great communication skills
• Well organized and detail orientated
• Bilingual English / Spanish preferred

What you will be doing

• Keep all costs in the Housekeeping Department at or below our budgeted guidelines (wages, operational supplies etc.)
• Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
• Check guest rooms and visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
• Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are be achieved.
• Train and supervise all new housekeepers and provide ongoing training to current team
• Monitor housekeepers performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards.
• Conduct spot checks on housekeepers.
• Conduct final inspection on all deep cleans.
• Help monitor/control linen inventory
• Organize a plan to mitigate linen loss
• Immediately report any maintenance issues or safety hazards to management for immediate attention.
• Create maintenance work orders in our property management system.
• Regular inventory and inspection of unit assets.
• Quick turnover of homes with back to back bookings.
• Check for and report damages within units prior to next guest arrival.
• Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items .

Must Have

• 3-5 years work experience as Director of Housekeeping in Hotel or Resort environment
• 3 plus years of prior experience in hotel/resort of 300 plus rooms (A MUST)
• 80 % of the time is spent on the floor and around the resort supervising the team’s performance
• Demonstrates effective oral and written communication skills
• Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
• Ability to work on computer systems to include Excel, PPT and Microsoft Word.
• Demonstrated ability to manage conflict / resolution, stress and time management
• Excellent customer service recovery and high sense of urgency
• Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities

Pay: $80,000.00 - $90,000.00 per year

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Application Question(s)

• What has been the largest number of rooms you have managed as a Housekeeping Leader?

Work Location: In person