Client Services Associate (Financial Advisory Firm)

Client Service Administrator / Client Service Associate

Registered Investment Advisor (RIA/Wealth Management)

Orlando, Florida

On-site

Compensation: Base $50-65k plus bonus

Our client is a highly respected, independent, relationship-driven wealth management firm with a strong reputation for personalized client service and a growing client base. This is an outstanding opportunity to join a collaborative, client-focused advisory team delivering comprehensive financial planning and wealth management services within a stable, entrepreneurial, and supportive environment.

The ideal candidate is passionate about what they do, anticipates client needs, drives tasks through completion, and thrives in a regulated environment where accuracy, responsiveness, and professionalism are essential. Success in this role requires a proactive, service-oriented mindset, strong attention to detail, pride in delivering exceptional client experiences, and true ownership of follow-through.

Key Responsibilities

Client Experience, Relationship and Advisor Support

• Serve as a primary point of contact for client service inquiries; triage, resolve, and escalate as appropriate.
• Manage advisor calendars and client communications, including meeting scheduling, confirmations, agenda preparation, and follow-ups.
• Prepare and finalize client meeting materials, including performance reports, statements, and planning summaries.
• Maintain consistent, proactive client touchpoints to ensure high client satisfaction and retention.

Onboarding and Account Setup

• Coordinate end-to-end new client onboarding, including welcome outreach, data gathering, KYC and AML requirements, and custodian paperwork.
• Prepare, route, and track digital forms such as ACATs, new account forms, beneficiary designations, powers of attorney, transfer on death instructions, and trusted contact documentation.
• Validate account titling, cost basis elections, trading permissions, and household or group relationships.

Account Maintenance and Service Requests

• Process account updates including address and contact changes, RMD setup, systematic withdrawals, and standing letters of authorization.
• Facilitate money movement including journals, wires, ACH, and check requests in accordance with firm policies and dual-control procedures.
• Monitor and reconcile ACAT and non-ACAT transfers and resolve issues with custodians.

Documentation and Compliance

• Maintain complete and accurate documentation within CRM and document management systems.
• Ensure auditable records including notes, approvals, acknowledgments, and task histories.
• Support annual compliance reviews, audits, and remediation initiatives.

Reporting and Data Quality

• Generate client reports including performance, billing, and planning deliverables.
• Resolve data integrity issues and maintain accurate CRM fields, pipelines, service tiers, and household structures.

Custodian and Vendor Liaison

• Interface with custodians and asset managers to resolve service items efficiently.
• Coordinate with planning, tax, and legal partners to gather documentation and execute follow-up actions.

Process Improvement

• Identify operational inefficiencies and propose improvements to enhance speed, accuracy, and client experience.
• Create and maintain workflows, checklists, and internal documentation.

Qualifications

Required

• 1+ years of experience in a client service or operations role within a financial advisory firm, RIA, broker-dealer, private bank, or similar environment.
• Strong working knowledge of custodian processes and common account types including individual, joint, trust, IRA, qualified plans, and entity accounts.
• Demonstrated experience handling money movement, ACATs, new account openings and service requests in a regulated environment.
• Proficiency with CRM platforms such as Salesforce, Redtail, Wealthbox, or Microsoft Dynamics, and electronic signature platforms such as DocuSign.
• High attention to detail with strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to handle confidential information with discretion and professionalism.

Preferred

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field (or equivalent experience).
• Experience with Envestnet and eMoney or similar programs.
• Working knowledge of RMD rules, beneficiary regulations, cost basis, corporate actions, and model trading workflows.
• Active or prior securities licensing including Series 6, Series 65, or Series 66.

Core Competencies that we would love to see!

• Positive energy with a passion for what you do and excitement about contributing and learning/growing
• Client-centric mindset with strong service orientation and proactive follow-through
• Operational discipline and adherence to documented procedures
• Strong problem-solving skills and persistence in issue resolution
• Clear, professional communication with clients and internal stakeholders
• Effective time management in a fast-paced environment
• Sound judgment and integrity when navigating risk and compliance
• Comfort learning new technology and working with data-driven workflows

What Our Client Offers

Our client is a growing, entrepreneurial financial advisory firm based in Orlando, Florida, with a strong reputation for delivering high-touch, relationship-driven service. This is an opportunity to join a close-knit advisory team where collaboration, trust, and shared success truly matter. You will work directly with firm leadership and experienced advisors in a hands-on environment that values initiative, accountability, and integrity.

The firm offers broad exposure across client service, operations, and advisor support, allowing you to make a meaningful impact while continuing to expand your skill set and advance your career as the firm grows. With a strong presence in the local community, the practice is thoughtfully scaling and provides long-term opportunities for professional development and internal advancement within a supportive, relationship-focused culture.

Additional: Generous contribution towards medical benefits, 401k match, Paid Time Off (PTO.)