Branch Operations Supervisor

Job Summary

This Branch Operations Supervisor role reports to the Cherry Hill, NJ branch and involves direct management of Account Team staff.

The ideal candidate will have 5+ years of industry experience, 3+ years of leadership experience, and all required active licenses. They should possess outstanding communication and people management skills, proficiency in MS Office, and a high school diploma or equivalent.

• Manage Account Management staff, monitor performance, and provide coaching
• Ensure compliance with HR processes and policies
• Monitor productivity, efficiency, quality, and service standards
• Manage staff days off calendars for service continuity
• Ensure appropriate staffing levels and recommend adjustments
• Participate in interviewing and hiring recommendations
• Prepare and deliver performance evaluations
• Provide coaching, consultation, and training
• Encourage growth and development of personnel
• Develop future branch operations leaders