Overnight Front Office Supervisor

Join the exciting team at Hilton Orlando Lake Buena Vista as an Overnight Front Office Supervisor! As an Official Walt Disney World® Hotel, we offer our guests unique Disney benefits and are conveniently connected to Disney Springs® via a Pedestrian Skybridge. With six on-site dining options, a 24-hour arcade, and two heated pools, we are dedicated to creating unforgettable experiences for our guests.

We are looking for a hospitality professional with at least two years of front desk or guest services experience, ideally in a supervisory role. Our ideal candidate will possess strong leadership, communication, and problem-solving skills, with proficiency in hotel management systems. If you are customer-focused, detail-oriented, and adaptable in fast-paced settings, you could be the perfect fit to ensure smooth front office operations and deliver exceptional guest experiences. Flexibility in availability, a professional demeanor, and a passion for hospitality are essential.

Schedule: Overnight shifts between 10 PM - 6:30 AM, including weekends and holidays.

Pay Rate: $22.49 per hour plus monthly sales incentives!

The Benefits: At Hilton, we are proud to offer an award-winning workplace culture that has been recognized as the #1 Best Workplace by Great Place to Work & Fortune. We prioritize the mental and physical well-being of all team members, fostering an environment where everyone can thrive. Our comprehensive benefits package includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) - purchase Hilton shares at a 15% discount
• Debt-free education: Access to a wide range of educational credentials
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs
• Benefits may vary based on property-specific terms and conditions of employment and any applicable collective bargaining agreements.

Your Role

• Supervise team member performance and assign work related to all front office operations, including guest check-in and check-out, lobby traffic management, luggage assistance, and more.
• Respond to guest inquiries swiftly, resolving issues and complaints in a friendly and efficient manner.
• Support team members in handling guest requests and complaints, ensuring exceptional service.
• Schedule and assign daily work, lead pre-shift meetings, and provide training to team members.
• Monitor and evaluate team member performance effectively.
• Adjust staffing based on lobby traffic and operational needs.

What We Value

Since 1919, Hilton has been a leader in hospitality, committed to our Vision, Mission, and Values. We look for team members who embody:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Commitment to doing the right thing.
• Leadership: Inspirational leadership within the industry and communities.
• Teamwork: Collaboration in all our endeavors.
• Ownership: Accountability for our actions and decisions.
• Now: A sense of urgency and discipline in our operations.

We also seek candidates who demonstrate qualities of quality, productivity, dependability, customer focus, and adaptability.

Working at Hilton

Hilton is a premier global hospitality company offering a range of lodging options from luxurious resorts to mid-priced hotels. We are dedicated to providing exceptional guest experiences and upholding our vision to fill the earth with the light and warmth of hospitality. Our remarkable team members are what makes us stand out!

Job: Guest Services, Operations, and Front Office

Title: Overnight Front Office Supervisor

Requisition ID: HOT0CGDQ

EOE/AA/Disabled/Veterans