Director of Housekeeping Element Hotel Orlando Universal Blvd

🌿 Want to work with a great team?

At Element Orlando Universal Blvd, we create spaces that support a cleaner, healthier, more balanced way to travel. If you’re inspired by thoughtful design, sustainability, and helping guests feel their best while on the road, we invite you to join our team as Director of Housekeeping. Here, you’ll lead a team that plays a vital role in delivering the fresh, uplifting stay that Element is known for.

About HEI Hotels & Resorts

Since 1985, HEI Hotels & Resorts has been a leader in hotel investment and third‑party management. Rooted in our “HEI Loves” culture, we focus on empowering hospitality professionals and creating an environment where people can grow, contribute, and thrive. With properties in high‑demand Urban, Super‑Suburban, and Resort destinations, HEI is recognized for delivering exceptional guest experiences while achieving outstanding results for our partners.

About the Role

The Director of Housekeeping ensures the Element experience remains clean, bright, and refreshingly consistent. You’ll oversee all daily housekeeping operations—including guest rooms, public spaces, and laundry services—while fostering a mindful, collaborative, and service‑driven team environment.

Key Responsibilities

• Lead, train, and inspire the housekeeping team to deliver Element’s fresh, modern standard of cleanliness.
• Conduct regular inspections to ensure rooms and public spaces meet brand expectations of simplicity, balance, and quality.
• Manage staffing, scheduling, and performance to support efficient, seamless operations.
• Oversee inventory and maintain eco‑conscious supply practices aligned with Element brand values.
• Direct laundry operations and uphold cleanliness, safety, and brand compliance.
• Collaborate with leadership to meet budget goals and support overall hotel success.
• Elevate the guest experience through proactive service and warm, attentive interactions.

Qualifications

• Proven leadership skills with the ability to motivate and guide a diverse team.
• Strong focus on guest satisfaction, detail, and maintaining high cleanliness standards.
• Knowledge of laundry operations and quality-control processes.
• Excellent customer service skills with a calm, friendly, solution-oriented approach.
• Experience with budgeting, cost control, and departmental efficiency.
• High school diploma or equivalent required; hospitality degree preferred.
• Prior housekeeping management experience within the hotel industry strongly preferred.
• Strong organizational and time‑management abilities.

Our Company‑Leading Benefits

We’re proud to offer benefits that support balance, wellbeing, and long‑term growth—values that align with the Element approach to life and travel.

🌱 Health & Wellness

• Comprehensive medical, dental, and vision coverage
• Mental health and wellness resources
• Employee Assistance Program

💼 Career & Financial Growth

• Competitive compensation with performance incentives
• 401(k) with company match
• Tuition reimbursement and ongoing development opportunities

☀️ Balance & Time Away

• Generous paid time off
• Paid holidays
• Flexible scheduling (when business levels allow)
• Paid parental leave

🤝 Team Culture & Perks

• Supportive, inclusive environment inspired by “HEI Loves” culture
• Recognition programs and hotel‑wide appreciation moments
• Opportunities to participate in community engagement and volunteer events