Back Office Assistant

Back-Office Administrative Flex Position – Heartwell Cardiology

Location: Winter Park, FL

Schedule: Full-time, in-office

Hourly Range: $18–23/hr (based on experience)

About Heartwell Cardiology

Heartwell Cardiology is a patient-centered, high-efficiency cardiology practice dedicated to delivering exceptional cardiovascular and vascular care. We pride ourselves on compassionate service, operational excellence, and creating a welcoming environment for every patient.

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Position Overview

This is a hybrid support role designed for someone who can flex between front desk, back-office, and administrative functions based on the daily needs of the practice. You will be a key part of keeping operations smooth, assisting clinical staff, and delivering an excellent patient experience.

This role is ideal for someone who is organized, proactive, and comfortable wearing multiple hats.

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Key Responsibilities

Front Desk & Patient Support

• Greet patients and manage check-in/check-out
• Answer multi-line phones and assist with patient inquiries
• Assist with scheduling and rescheduling appointments
• Support insurance verification and basic administrative tasks

Back-Office & Administrative Duties

• Inventory management:
• Maintain stock of general medical supplies (gowns, gloves, electrodes, etc.)
• Assist with ordering supplies
• Support organization of procedural supplies (venous ablations, loop recorders)
• Handle office supplies, replenishment, and vendor coordination
• Assist with customer relations, including refunds and service concerns
• Help with scanning, faxing, patient chart updates, and EMR tasks

Flex Support Across the Practice

• Provide additional help to clinical and front desk teams during busy periods
• Assist with operational tasks and workflow optimization
• Step in for coverage during staff absences or high-volume days

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Qualifications

• Prior experience in a medical office or front desk preferred
• Strong communication and customer-service mindset
• Ability to multitask and adapt quickly
• Comfortable with basic computer systems, EMR usage (training provided)
• Professional, reliable, and detail-oriented

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Compensation & Benefits

• $18–23/hr depending on experience
• PTO (bi-weekly accrual system)
• Opportunity for advancement as the practice continues to grow

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