Director of Front Office

Property Description

Nestled in the heart of Downtown Orlando’s Arts District, Grand Bohemian Orlando, Autograph Collection is a distinctive luxury boutique hotel that blends artistic flair with sophisticated comfort. Renowned for its inspiring design, curated art collection, and lively atmosphere, this property offers an exceptional experience for guests and team members alike.

From a grand lobby adorned with striking Italian mosaics and original artwork to stylish rooms featuring rich textures, custom furnishings, and marble accents, Grand Bohemian Orlando elevates every stay. The hotel’s dynamic amenities include an upscale restaurant and jazz lounge, a rooftop pool and lounge with panoramic city views, a full-service spa, and versatile event spaces perfect for celebrations or corporate gatherings.

Located steps from world-class cultural venues, restaurants, and nightlife, this boutique gem offers a vibrant downtown lifestyle with unmatched hospitality — making it a standout destination for both guests and hospitality professionals.

Overview

Overview

Join our team as Director Front Office and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Director of Front Office, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

• 5+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed