Email-Chat Support Representative

We are seeking a detail-oriented and customer-focused Email/Chat Support Representative to handle customer inquiries through digital channels. The ideal candidate will provide prompt, accurate, and friendly support while maintaining a high level of professionalism and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email and live chat in a timely manner

• Provide accurate information about products, services, and company policies

• Resolve customer issues, complaints, and concerns efficiently

• Escalate complex issues to the appropriate department when necessary

• Maintain detailed records of customer interactions and transactions

• Follow communication scripts and company guidelines

• Ensure a high level of customer satisfaction and positive experience

• Identify recurring issues and suggest improvements to processes

• Meet performance targets such as response time and resolution rate

Required Skills & Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)

• Strong written communication and typing skills

• Excellent problem-solving and multitasking abilities

• Ability to remain calm and professional under pressure

• Basic computer skills and familiarity with customer support tools

• Strong attention to detail and organizational skills

• Ability to work independently and as part of a team

Preferred Qualifications:

• Previous experience in customer service, email, or chat support

• Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom)

• Experience in remote or virtual work environments

Working Conditions:

• Remote or office-based depending on company policy

• Flexible shifts, including evenings, weekends, or holidays

• Performance-based evaluation metrics

Compensation & Benefits :

• Competitive salary

• Performance bonuses

• Health and wellness benefits

• Paid time off and holidays

• Training and career development opportunities