Customer Service Representative /Tech Support Specialist

Job Location: Orlando, Florida

Job Type: Temporary

Pay Rate: $18-$19/hour

Schedule: Monday - Friday; 8am-5pm (various shifts available)

Description of Position

Do you have experience in Customer Service and Technical Support? We are seeking personable and friendly Customer Service / Technical Support Specialists for a seasonal assignment. In this role, you will study technical applications, ensure proper operations, make recommendations, and support end users to maximize computer system capabilities. This is a great opportunity for individuals with strong IT knowledge and excellent customer service skills.

Bilingual candidates (Spanish/English) are highly encouraged to apply.

Job Responsibilities

Field incoming help requests from end users via telephone, work orders, and help desk in a courteous and professional manner
Build rapport and elicit problem details from help desk customers
Record, track, and document the problem solving process, including all decisions and actions taken through to resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge based, and FAQs to aid in problem resolution
Identify and learn the appropriate software and hardware supported by the organization
Perform hands on fixes such as software installation, upgrades, file backups, and system configuration
Test solutions to ensure issues are fully resolved
Conduct post resolution follow ups to confirm customer satisfaction
Support users with both technical and service related needs
Perform additional related duties consistent with the role

Description of Company

You will be supporting a well-established software company that is an industry leader of professional tax software solutions.

Experience Required

Stellar customer service experience with a personable, solution focused approach
Broad understanding of computer hardware
Proven experience with desktop operating systems
Strong problem solving and process improvement skills
Excellent interpersonal communication skills with the ability to present technical information clearly
Experience with software maintenance and testing
Strong multi-tasking capabilities in a dynamic environment
Willingness and desire to develop technical support skills further
Bilingual in Spanish/English preferred

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Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."