Office Administrator & Order Processing Assistant

About the Role

We are seeking a dependable, self-sufficient, and detail-oriented Office Assistant to join our small Orlando-based team. This role is critical to ensuring smooth daily operations, primarily focusing on order processing and administrative support. This is an in-office position. Candidates must have their own reliable transportation and the ability to work independently without direct onsite supervision.

Key Responsibilities

1. Order Processing (Primary Duty)

• Receive and verify customer orders via email, phone, and website.
• Accurately enter orders into the system.
• Coordinate with shipping/logistics to ensure timely dispatch.
• Handle order inquiries, tracking updates, and basic customer service.
• Manage returns and refunds as needed.
• Critical: Ensure accuracy to prevent order cancellations or shipping delays.

2. Office & Administrative Support

• Organize and maintain digital and physical filing systems.
• Answer phone calls and respond to emails professionally.
• Handle mailings, inventory checks, and office supply orders.
• Troubleshoot basic office equipment (Wi-Fi, printer, laptop) with a problem-solving attitude.

3. Shipping & Labeling

• Print and apply shipping labels accurately.
• Prepare packages for shipment (taping, bubble wrap, boxing).
• Organize storage areas with proper labeling to maintain an efficient workspace.

4. Social Media Support

• Create and schedule weekly posts for Instagram, TikTok, etc., using provided templates or pre-approved content.
• Monitor and reply to basic comments/messages.
• Track post performance (likes, shares) in a simple report.

5. Additional Duties

• Assist with any other operational tasks as needed to support the business.

What We Are Looking For

• Reliable Transportation: You must have a personal vehicle and a valid driver’s license. This role requires a physical presence in the Orlando office; remote work is not available for this position.
• Self-Motivation: Ability to work independently with minimal supervision. You are a problem-solver who attempts to troubleshoot (e.g., rebooting Wi-Fi or a printer) before escalating issues.
• Attention to Detail: Orders must be processed correctly the first time. You take pride in accuracy.
• Professionalism: You are punctual, meet your scheduled hours, and understand that a small business relies on your consistency to function.
• Technical Aptitude: Basic computer skills (Excel, Word, Email) and familiarity with e-commerce platforms (Shopify, Amazon Seller, Walmart Seller) are a plus. You are comfortable learning new software.

Requirements

• Must be able to work 10-14 hours per week on a set schedule within the office.
• Must be able to lift/move packages
• Must pass a background check .

Pay: $13.50 - $15.00 per hour

Work Location: In person