Manager Communication Center

Job Description

We are looking for an experienced communications professional to lead the Communication Center and oversee day-to-day operations.

Responsibilities

• Develop objectives and accountability metrics for the Communication Center’s day-to-day activities.
• Oversee the execution of communications plans to facilitate the cultivation, evaluation, and admissions processes.
• Provide training to Communication Center staff to ensure consistency in professionalism, tone, accuracy, and timeliness of communication.
• Collaborate with department leaders on designing and refining communication plans for lead and applicant cultivation.
• Establish system and communication workflows in collaboration with IT, Recruitment, Admissions, and other support departments.
• Utilize CRM and SIS effectively to support the execution of communication plans.
• Identify key populations of leads and applicants for retargeting campaigns.
• Ensure all work meets the standards for accuracy and timeliness established by the Executive Director of Academic Operations.
• Identify and anticipate issues of efficiency and accuracy, developing possible solutions.
• Collaborate interdepartmentally and cross-functionally to ensure a smooth student journey.
• Regularly report to the Executive Director of Academic Operations on the status of meeting established benchmarks and KPIs.
• Manage CRM issues and problem‑solving with coding, email templates, and automation process initiatives.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Exceptionally professional oral and written communication skills [Required]
• Collaborative, helpful demeanor [Required]
• Ability to take initiative and present ideas for improving processes and service [Required]
• Ability to routinely document fulfillment of key performance indicators (KPIs) [Required]
• Advanced computer skills including proficiency in Microsoft Word, Excel, and Outlook [Required]
• Experience working within a CRM and SIS [Required]
• Knowledge of customer service and recovery methods [Required]
• Strict adherence to practicing discretion and confidentiality regarding access to student information and knowledge of other sensitive matters [Required]
• Alignment to the mission and vision of AHU [Required]

Education

• Bachelor’s [Preferred]
• Master’s [Preferred]

Field Of Study

• Higher Education, Business, Communications, or related field

Work Experience

• 1+ years of customer relations experience [Preferred]
• 5+ years experience in higher education lead cultivation or admissions, customer service, communication strategic planning, and/or project management [Required]

Licenses And Certifications

• Portfolio Management Professional (PfMP) [Preferred]
• Salesforce Certified Administrator 201 (ADM201) [Preferred]
• CompTIA A+ Certification (COMPTIA-A+) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$60,151.66 - $111,886.39

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Location

660 WINYAH DR

ORLANDO, FL 32803

Hours

Full time

Day shift (United States of America)

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.