Program Management Supervisor

Front Line Manager

As a Front Line Manager, you will have the opportunity to:

• Plan and organize workloads to ensure successful completion of tasks by your team.
• Delegate responsibilities effectively, considering the skills and abilities of your team members.
• Assess performance and provide recommendations for both outstanding achievements and necessary improvements.
• Guide employees with advice and support on both work and administrative matters.
• Participate in the recruitment process by interviewing candidates and recommending selections for positions.
• Address and resolve employee concerns, escalating issues as necessary.
• Implement minor disciplinary actions and suggest further actions when serious issues arise.
• Identify and promote the professional development and training needs of your staff.
• Propose enhancements to production processes and quality of work.

In this position, you will also take on specific duties, providing ample opportunities for professional growth.

• Supervisory - 40% - Act as the first-line supervisor for EEO Specialists, disability services professionals, and support personnel. You will oversee daily operations, manage task distribution, and ensure program objectives are met in a timely manner.
• Program Management - 35% - Lead and guide disability services programs and contract administration. You will shape strategic goals, align operations with federal requirements, and ensure alignment with the IRS mission.
• Program Analysis - 25% - Conduct thorough analyses of program operations and performance to assess effectiveness. You will establish performance metrics, monitor outcomes, and develop strategies for resource allocation and operational priorities.

For more information, refer to the Standard Position Description (SPD): PD26472.