Sales & Client Experience Specialist

Overview

In this role you drive sales and client experience initiatives within PNC's Retail Branch network. You'll execute strategy across channels, develop and implement tactics to grow revenue, and coach frontline teams to improve performance. You'll coordinate with stakeholders to ensure readiness and share best practices, helping deliver a customer-focused experience at scale. The position sits in a collaborative, inclusive culture that values balance and professional growth.

Compensation / Benefits

• medical/prescription drug coverage with HSA
• dental and vision options
• 401(k) with PNC match
• pension and stock purchase plans
• paid time off (holidays, vacation)
• educational assistance

Responsibilities

• Support sales and customer experience strategy execution
• Tactical execution in one or more channels
• Develop tactics aligned with strategic priorities
• Implement revenue growth initiatives (acquisition, growth, retention, cross-channel)
• Observe performance, identify gaps, and propose improvements
• Develop readiness materials for sales/client initiatives
• Coordinate execution with stakeholders
• Monitor, coach front-line staff, communicate results and best practices

Key requirements

• 3+ years of relevant/direct industry experience
• University/college degree
• Ability to pass background checks per regulatory requirements
• Knowledge of sales, CX, and risk management fundamentals
• Certifications are often desired but not required (as applicable)
• Strong communication, negotiation, planning and organizing skills
• Familiarity with sales channels and program management
• Decision making and critical thinking

• Decision making
• Effective communications
• Influencing
• Planning and organizing