Manager on Duty – Retail

Title: Manager on Duty – Retail

Location: Onsite in Orlando, FL (United States)

Employment Type: Contract (4+ months)

Pay Rate: $28.85/hour

A leading entertainment and consumer brand is seeking a Manager on Duty (MOD) for a 4-month contract opportunity supporting the daily operations of a one-of-a-kind signature retail destination created through the collaboration of two major entertainment brands. This immersive destination combines storytelling, exclusive merchandise, and memorable guest experiences with a high-energy retail environment.

The Manager on Duty will serve as the primary operational leader on-site during assigned shifts, providing direction to frontline and back-office teams, addressing guest concerns, supporting daily retail operations, and ensuring company policies, safety procedures, and service standards are consistently maintained. This role will partner closely with the Senior Retail Manager to drive operational excellence, team performance, and an exceptional guest experience.

Key Responsibilities

• Serve as the primary point of contact for operational issues, guest concerns, and employee support while on duty.
• Supervise, support, and coach frontline and back-office team members across daily retail operations.
• Provide guidance to employees regarding guest service expectations, operational procedures, and company standards.
• Resolve guest concerns professionally and efficiently, escalating complex issues to leadership when appropriate.
• Conduct regular venue walkthroughs to ensure cleanliness, safety, merchandising, product availability, and operational standards are maintained.
• Support opening, closing, and shift-transition procedures, including cash handling, security, and product replenishment.
• Ensure compliance with company policies, safety protocols, and applicable regulatory requirements.
• Monitor daily sales, labor, staffing, and operational performance, communicating trends, challenges, and opportunities to leadership.
• Assist with the onboarding, training, coaching, and development of new team members.
• Support special events, promotions, peak-volume periods, and other operational initiatives.
• Partner with the Senior Retail Manager to maintain a high-performing team and deliver an engaging, seamless guest experience.

Qualifications

• 3–5 years of leadership or supervisory experience within retail, hospitality, entertainment, attractions, customer service, or a related guest-focused environment.
• Ability to remain calm, make sound decisions, and effectively prioritize during busy or unexpected situations.
• Excellent organizational, interpersonal, and problem-solving abilities.
• Working knowledge of cash handling, scheduling, staffing, and daily retail operations.
• Experience with point-of-sale (POS) systems and Microsoft Office preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

If interested and to learn more, apply today!

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.