Field Service Tech II

Job Description

Window and Door Field Service Technician II – Orlando, FL

The Field Service Technician II represents MITER Brands in a professional manner while independently diagnosing product repair issues and implementing effective solutions for customers. This role requires strong technical expertise, customer-facing experience, and the ability to perform service work with minimal supervision while occasionally supporting and guiding less experienced technicians.

Compensation range: Depending on experience

Hours: Monday – Friday, starting at 6:00 a.m.

About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we proudly serve our customers with integrity, innovation, and excellence.

Responsibilities

• Professionally represent the company while delivering exceptional customer service at all times
• Communicate directly with customers at job sites and residential locations to diagnose and resolve product issues
• Independently troubleshoot and repair window and door products
• Lead or support service jobs and collaborate with other technicians as needed
• Assist in training or mentoring less experienced technicians when applicable
• Safely operate and maintain hand and power tools
• Ensure all service work meets quality and safety standards
• Document service calls, including diagnostics, actions taken, and outcomes using mobile devices (iPad, laptop, or similar)
• Submit accurate and timely service reports using company software
• Identify potential product or installation issues and escalate as appropriate
• Ensure customer residence/job site is returned to original condition after service completion
• Pick up, deliver, and manage parts between warehouse, plant, and job sites
• Maintain appropriate inventory levels in service vehicle and warehouse
• Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials
• Assist with warehouse organization and unloading delivery trucks as needed
• Maintain service vehicle in safe, clean, and proper working condition

Qualifications

Education & Experience

• High school diploma or GED required
• 2+ years of field service, installation, or related technical experience (windows/doors preferred)
• Demonstrated ability to diagnose and resolve product issues independently
• Experience working in customer-facing environments

Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Ability to work independently with limited supervision
• Effective communication and customer service skills
• Ability to read and interpret technical instructions and documentation
• Proficiency with mobile devices, service software, and Microsoft Office (Outlook, Windows)
• Ability to accurately measure and perform basic math (including reading a tape measure)
• Strong attention to detail and organizational skills

Additional Requirements

• Valid driver’s license with a clean driving record (per company policy)
• Ability to obtain Aerial Lift Certification within 6 months
• Ability to safely lift, carry, and transport materials as required
• Comfortable working in residential, commercial, and construction environments
• Strong understanding of safety practices and policies

Communication Skills

• Proficiency in English required (written and verbal)
• Ability to communicate effectively with customers, builders, distributors, and internal teams
• Bilingual (English/Spanish) preferred and may be required in some locations

Work Environment & Expectations

• Works independently and collaboratively with field service teams
• Regular use of mobile devices for scheduling, documentation, and reporting
• Demonstrates sound judgment and escalates complex or high-risk situations appropriately
• Maintains a high level of professionalism in all customer interactions

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.