Assistant Manager

Overview

In this role, you support the General Manager to run a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences. You serve as a capable on-floor leader, stepping in for the GM and developing talent while ensuring operational excellence. You help drive sales, service, and store performance, all within Petco's animal-first, community-oriented culture. This is an opportunity to grow leadership skills in a purpose-driven environment.

Compensation / Benefits

• health benefits
• financial benefits
• 401K
• incentives
• PTO

Responsibilities

• Lead by example and model Petco values on the sales floor
• Coach and develop partners to strengthen selling skills, pet care knowledge, and customer engagement
• Support hiring, onboarding, and ongoing staff development
• Maintain a clean, organized, and brand-aligned store
• Drive sales and service, monitor performance metrics, and share insights with the GM
• Oversee inventory control, merchandising execution, and promotional events
• Step into leadership in the GM's absence and resolve escalated customer concerns
• Ensure compliance with policies, safety standards, and routines

Key requirements

• 2+ years of retail experience with supervisory or management responsibilities
• Proven ability to lead, coach, and motivate a team
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal abilities
• Proficiency with point-of-sale systems and Microsoft Office applications
• Passion for animals and knowledge of pet care preferred

• leadership
• communication
• teamwork
• customer-focused mindset
• point-of-sale systems
• Microsoft Office