Hotel General Manager

The Hotel General Manager is responsible for all aspects of the operation including guest and employee satisfaction, financial performance, asset protection, sales and revenue generation, employee relations and delivering a return on investment to the owners.

DUTIES AND RESPONSIBILITIES

• Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budget
• Responsible for preparation of property budget and forecasts
• Manage labor standards and property level expenses to achieve maximum flow through to the bottom-line profit
• Explain and manage financial activities
• Participate and monitor monthly inventory of supplies and equipment
• Ensure purchases made are within budget and by approved vendors
• Promote 100% guest satisfaction throughout property
• Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
• Inspect and document repairs and cleanliness of property with Eng. Dept. to ensure optimum upkeep and repair, room cleanliness and overall property appearance

QUALIFICATIONS AND REQUIREMENTS

• Minimum 5 years’ experience in the capacity of Hotel General Manager
• F&B management experience is preferred
• Ability to speak, read and write fluently in English, bilingual a plus
• Ability to organize multiple projects, manage and prioritize
• Strong at performance management, staffing, management proficiency, coordination, coaching, developing standards, financial planning and strategy, process improvement, decision making, strategic planning, quality management

Other

• Frequent contact with guests and outside vendors is necessary
• Strong customer service skills are required
• May be required to work nights, weekends, and/or holidays.

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Do you have at least 3 years of experience as a Hotel General Manager overseeing full hotel operations?
• Have you had direct responsibility for a hotel’s financial performance, including budgeting, forecasting, and P&L management?
• Have you directly supervised department heads such as Front Office, Housekeeping, and Maintenance?
• Do you have hospitality leadership experience in the Orlando or Central Florida market?
• Have you been responsible for hiring, coaching, and performance management of hotel leadership staff?
• Are you able to work weekends, holidays, and on-call shifts as required for hotel operations?

Ability to Commute

• Orlando, FL 32819 (Required)

Work Location: In person