Online New Home Sales Specialist

Overview

As an Online New Home Specialist, you drive the initial engagement and appointment setting for online leads to support home sales. You work within the Sales team to move prospects through the buying journey, align with marketing and sales leadership, and represent Mattamy's value proposition to potential homeowners. You will manage VIP lists, coordinate events, and maintain CRM-driven visibility into lead activity and conversions. This role combines multi-market exposure with hands-on customer contact, contributing to the company's homeowner experience mission. You will collaborate across teams to optimize lead flow, presentations, and seamless hand-offs to New Home Counselors.

Compensation / Benefits

• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending, 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts
• Employee Home Ownership Program
• Company-wide Volunteer Program

Responsibilities

• Meet/exceed lead response and sales conversion targets for online-generated leads
• Manage VIP customer lists and coordinate event logistics and RSVPs
• Attend sales meetings and provide coverage across multiple communities to stay informed on offerings
• Foster cross-functional communication with sales leaders and marketing to align on goals and projects
• Engage prospects via phone, text, and email; deliver presentations and qualify matches to suitable products
• Use CRM to track interactions, plan lead activities, and report on performance
• Record and send video emails; respond to inquiries via live chat and social channels
• Move prospects through the sales process, handling objections and highlighting value to secure appointments
• Provide smooth hand-offs to New Home Counselors and support ongoing sales initiatives

Key requirements

• Minimum 2 years in sales, marketing, or public relations in a service-oriented role
• Valid driver's license and ability to travel to sales offices and model homes
• Active real estate license where required by law
• CRM proficiency
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience in construction or home building preferred
• Excellent communication, customer-focused orientation
• Proven ability to meet sales goals and work in fast-paced environments
• Strong organizational and time-management skills
• Team player with self-motivation and ability to work independently

• customer-focused orientation
• strong interpersonal and verbal/written communication
• excellent organizational and time-management abilities
• CRM systems proficiency
• Microsoft Office products
• call tracking system