Information Technology Specialist

The IT Specialist is responsible for providing responsive technical support and systems administration to ensure employees remain productive while safeguarding company technology and client information.

Key Responsibilities

• Troubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issues.
• Set up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies.
• Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards.
• Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments.
• Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner.
• Provide guidance and training to employees on common technology tools, cybersecurity best practices, and available self-service resources.

Required Qualifications

• Three or more years of experience in help desk, desktop support, or systems administration.
• Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting.
• Excellent customer service, communication, documentation, and organizational skills.
• Ability to lift and transport standard IT equipment and travel between office locations when required.
• Commitment to maintaining confidentiality and following established security procedures.

Preferred Qualifications

• CompTIA, Microsoft, ITIL, or other relevant technical certifications.
• Experience supporting multiple office locations or working within a professional services or legal environment.
• Familiarity with ticketing systems and endpoint management platforms.

Performance Metrics

Success in this role will be evaluated through

• Response and resolution times for support requests.
• Ticket backlog management and end-user satisfaction.
• Accuracy of device deployment and user access provisioning.
• Compliance with patch management, inventory tracking, and documentation standards.

Ideal Candidate

The ideal IT Specialist is technically proficient, customer-focused, and takes ownership of their work. They communicate effectively, adapt well to changing priorities, demonstrate sound judgment, and thrive in a collaborative, fast-paced, multi-office environment while maintaining a strong commitment to security and client service.