Store Manager- Millenia

Job Summary

The Store Manager is responsible for driving sales, profitability, and overall store performance while delivering an exceptional luxury client experience. This role leads all aspects of store operations, including sales leadership, team development, inventory control, and operational excellence, in partnership with the Sales Manager.

Primary responsibilities

Leadership & Team Development

• Lead, coach, and motivate the team to achieve individual and store sales goals.
• Foster a positive, highperformance culture focused on accountability and growth.
• Recruit, assist with onboarding, train, and develop team members.
• Conduct regular performance reviews, coaching sessions, and team meetings.

Sales & Client Experience

• Drive sales performance through active floor leadership and client engagement.
• Support and assist in closing sales and managing customer relationships.
• Resolve customer concerns promptly and professionally.
• Ensure consistent client followup, including special orders, repairs, and outreach.

Operations & Financial Performance

• Oversee daily store operations to ensure efficiency, accuracy, and profitability.
• Monitor sales transactions, financing, and discounting to maximize margins.
• Manage scheduling, payroll approvals, and timecard compliance.

Compliance & Systems Management

• Ensure adherence to company policies, security procedures, and operational standards.
• Maintain full proficiency in POS systems, cash handling, and backoffice procedures.
• Stay informed on market trends, pricing strategies, and competitive positioning.

Communication & Strategy

• Partner with the Sales Manager to develop and execute sales strategies.
• Act as liaison between store team and executive leadership.
• Analyze performance metrics to identify opportunities for growth and improvement.
• Support store events, promotions, and client outreach initiatives.

Additional Duties

• Maintain store appearance, cleanliness, and organization.
• Ensure proper opening/closing procedures and merchandise security.
• Complete special projects and other duties as assigned.

Qualifications

• Proven leadership experience in retail or luxury sales environment.
• Strong business acumen, analytical, and problemsolving skills.
• Excellent communication and interpersonal skills.
• Ability to drive results, manage multiple priorities, and lead highperforming teams.
• High level of integrity, professionalism, and accountability.
• High school diploma required.

Preferred

• Experience in fine jewelry or luxury retail.

Working Conditions

• Prolonged standing and active movement on the sales floor.
• Frequent bending, lifting, and movement of merchandise.
• Availability to work evenings, weekends, holidays, and events.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

About International Diamond Center

About KMA Sunbelt Trading Corporation: Founded by Keith Leclerc in 1983, International Diamond Center (IDC) began as a jewelry wholesaler, supplying diamonds to over 500 stores nationwide. With decades of industry experience, IDC offers the public direct access to premium, hand-selected diamonds at exceptional prices by cutting out the middleman. Our risk-free shopping experience includes lifetime upgrades, money-back guarantees, and the best warranties in the industry. We are proud to carry top designer brands at unbeatable prices. Our mission is to make buying a diamond exciting and empowering. Visit one of our 11 showrooms or shop online at ShopIDC.com.