Manager/Director of Operations Support at Home Improvement (Expired)

Lead, coach, and develop Managers across Signature Service, Ordering, Permitting, Scheduling, Service Coordination, and Fulfillment teams
Conduct weekly leadership reviews focusing on performance, workflow execution, staffing needs, and KPI updates
Standardize workflows for all centralized operations support functions
Implement lean process improvements to reduce cycle time, eliminate bottlenecks, and optimize accuracy
Ensure Managers maintain consistent communication, documentation accuracy, and timely updates in all systems
Oversee scheduling of technical measures, installations, inspections, and post-install work to maximize capacity
Ensure performance targets are met across scheduling efficiency, order accuracy, permit timelines, service completion, capacity utilization, and communication metrics
Serve as the strategic bridge between Operations Support and Sales, Installation, Service, Warehouse, and Market Leadership
Review and manage departmental KPIs including accuracy rates, cycle times, NPS drivers, and communication performance
Hire, train, and develop Managers while supporting succession planning and leadership development across the department
Support all Florida markets with onsite leadership during training, stabilization, or workflow realignment needs

5+ years of leadership experience in operations, service, administrative workflow, or customer experience within the home improvement industry
Experience leading multi-department, centralized operations or support teams
Comfort operating at a high project volume (8K+ projects a year)
The ability to lead managers and support multiple markets at different maturity levels
Strong process, SOP, lean improvement, and data-driven mindset

Manager/Director of Operations Support