Director of Business Development/Client Services

Overview

In this role you drive the company's growth and client satisfaction by leading new business initiatives and coordinating cross-functional programs. You manage ongoing client relationships, gather feedback, and resolve issues quickly to ensure retention. You identify and pursue new market opportunities, develop compelling proposals, and track performance against goals. You will establish effective internal communications and provide strategic input on budgets and market positioning. This role offers the chance to shape client strategy at a global real estate platform.

Compensation / Benefits

• Competitive Medical, Dental, Vision, and disability & life insurance
• Paid time off including vacation, personal days, sick days, holidays
• 6-week sabbatical after 10 years of service
• 401(k) with company match
• Paid parental leave
• Onsite housing discount for onsite team members

Responsibilities

• Maintain and grow relationships with existing clients, ensuring proactive communication and timely updates
• Identify potential clients, cultivate relationships, solicit business, and present formal proposals
• Contribute to annual business goals and budgets for the client services group, forecasting new clients and management fees
• Monitor market information and trends, analyze opportunities, and advise on actions to secure business
• Establish internal communication networks and CRM-like systems for efficient client-related information sharing
• Develop and distribute collateral to current and prospective clients to promote the company and services
• Coordinate due diligence assignments and act as liaison with brokers for new fee management opportunities
• Improve client service by gathering feedback, identifying themes, and implementing solutions
• Complete HR, financial, and administrative reports and analyses
• Support ongoing client communication and issue resolution with urgency

Key requirements

• Experience in new business development and client relationship management
• Ability to create and present business proposals and reports
• Strong market analysis and strategic thinking skills
• Excellent communication and coordination capabilities across cross-functional teams
• Bilingual preferred - English/Spanish
• Proactive and results-driven with emphasis on client satisfaction

• strong communication
• client-focused
• cross-functional collaboration
• market analysis
• proposal development
• due diligence coordination