Operations Assistant (High-Growth SaaS)

Location: Orlando, FL

Job Type: Full-time

Reports to: Operations Manager

At Embark Safety, we’re building technology that helps companies spot risky drivers early, reduce accidents, and protect their people. We’ve been fortunate to grow fast — and now we’re looking for someone who wants to help run the day-to-day of a growing tech company, not just support it.

This is a hands-on, high-ownership role for someone who enjoys variety: working with customers, managing business systems, keeping the office running smoothly, and ensuring the operational engine behind our growth runs smoothly.

What You’ll Own

A typical week might include

• Being a front-line point of contact for customers and partners via phone, email, and chat
• Owning key business workflows like invoicing, payment tracking, and account updates using QuickBooks
• Keeping revenue and customer operations flowing by partnering with Sales, Customer Success, and leadership
• Preparing reports, updating spreadsheets, and maintaining clean, accurate records
• Managing task queues, tickets, and follow-ups to hit quality and response-time targets
• Spotting inefficiencies and improving processes that save time and reduce errors
• Jumping into “all hands” moments as our Operations team tackles new challenges

This Role Is For You If You…

• Enjoy switching between customers, systems, and internal operations throughout the day
• Take pride in accuracy, follow-through, and clean processes
• Like owning work instead of waiting to be told what to do
• Want exposure to how a fast-growing SaaS company runs across operations, sales, and finance

What We’re Looking For

• 3–5 years of experience in operations, office management, customer support, or administrative roles
• Strong communication skills — confident on the phone and in writing
• Solid Excel/Word skills (filters, sorting, basic formulas, formatting)
• High attention to detail and comfort working across multiple systems at once

Bonus: Experience working in QuickBooks or other billing/accounting platforms

Compensation & Perks

• $45,000–$55,000 (based on experience)
• 100% company-paid medical, dental & vision
• Flexible PTO + paid holidays
• Hybrid work model (Orlando-based)
• Annual bonus
• Free snacks (we keep you fueled!)

Why Embark Safety

• One of the fastest-growing private companies in Orlando
• 5× INC 5000
• 7× Gator100 Honoree
• Florida Companies to Watch

How to Apply

Send your resume and a short note to [email protected]. Include the phrase “I run toward messy processes” and tell us about a system or workflow you’ve improved.

If you’re looking for a role where you can grow, own real responsibility, and help run a business — we’d love to meet you.