Commercial Insurance Operations Manager-Claims

Overview

In this role you will lead operations and customer service activities within the functional area, enabling timely, high-quality service for internal and external customers. You will set directions, drive performance, and develop teams to meet strategic objectives. You will collaborate cross-functionally to resolve high-visibility issues, optimize processes and technology, and contribute to annual plans and growth initiatives. This position offers a meaningful chance to shape customer outcomes in a supportive, results-driven culture.

Compensation / Benefits

• comprehensive benefits package
• hybrid work model
• career growth opportunities

Responsibilities

• Oversee work activities and accountability for staff performance and development
• Set direction, establish performance and stretch goals, monitor progress
• Collaborate with internal and external customers; resolve high-visibility issues
• Lead in driving process and technology improvements across functions
• Perform high-level cost-benefit analyses
• Use data and metrics to ensure alignment with plans and growth objectives
• Contribute to annual plans, budgets, forecasts, and workforce planning
• Monitor performance against plan and stay current on industry trends
• Facilitate and coordinate training initiatives as needed

Key requirements

• Knowledge of the insurance industry and company products
• Proven ability to lead, motivate, and develop talent
• Ability to develop clear business plans aligned with strategy
• Strong analytical and problem-solving skills with data-driven approach
• Project management, organizational, and planning skills
• Excellent verbal and written communication and presentation skills
• Understanding of business strategy, goals, and responsibilities
• Experience with business process re-engineering and best practices
• Ability to drive strategy and implement innovative solutions for growth
• Ability to implement processes that improve customer experience and profitability
• Willingness to travel to field locations as needed
• Value-driven mindset and collaborative approach

• leadership and motivation
• communication and collaboration
• problem solving and adaptability
• analytics and metrics-driven decision making
• project management
• process re-engineering