Clinical Operations Director

Join Our Transformative Team!

At ChenMed, we're dedicated to changing lives every day for both our patients and our team members. If you are innovative, ambitious, and have a work ethic that shines, you're exactly the kind of leader we need!

Unlike most primary care providers, we are rapidly expanding and are looking for exceptional individuals to join our mission.

The Clinical Operations Director will supervise, manage performance, and train Clinical Directors within their assigned market. This role is critical in achieving performance objectives, maintaining financial growth, and promoting a positive culture. In addition to overseeing clinical outcomes and management, some time will be allocated to direct patient care as a Primary Care Provider (PCP) along with other clinical duties. The distribution of time will be influenced by factors such as PCP capacity, market demands, and regional leadership direction.

Key Responsibilities

• Ensure accountability for clinical outcomes and manage day-to-day operations of Medical Directors across multiple centers.
• Drive success in clinical operations to meet or exceed market earnings plans.
• Mentor and coach Medical Directors to achieve exceptional clinical outcomes.
• Facilitate talent development among PCPs, NPs, and Medical Directors through training, mentorship, and performance management.
• Cultivate a culture centered around ChenMed's core values, behaviors, and service standards.
• Assist in onboarding and training new practitioners within the designated centers.
• Support the recruitment of high-quality PCP and specialist candidates.
• Build and maintain successful relationships with payers, specialists, and community stakeholders.
• Monitor and nurture a positive market culture, addressing workplace concerns promptly.
• Review and approve center-level referrals and provide backup for market referral authorization.

Additional Responsibilities Include

• Assist with quality and performance improvement initiatives as directed by leadership.
• Oversee monthly performance scorecard reviews and quarterly clinical metric analysis.
• Train staff across other ChenMed units as necessary.
• Build strong connections with providers and market stakeholders.
• Utilize local market insights to drive impactful clinical initiatives.
• Implement cost reduction and market strategies effectively.
• Deliver outstanding care to a patient panel as a PCP (20% of time).

Qualifications

• MD or DO in Internal Medicine, Family Medicine, Geriatrics, or a similar specialty required.
• A minimum of 3 years of clinical experience is required; 5 years preferred.
• At least 2 years of experience as a Medical Director or equivalent is strongly preferred.
• Board eligibility is required.
• Board Certified in Internal Medicine, Family Medicine, Geriatrics, or similar is preferred.
• Must hold an active medical license in the state of employment.
• Proven physician leader with a strong track record of clinical excellence.
• Familiarity with population risk management and chronic disease care management is essential.
• A collaborative approach to working with interdisciplinary teams in quality improvement is preferred.

Salary Range

$257,939 - $368,485

Employee Benefits

At ChenMed, we offer great compensation, comprehensive benefits, and opportunities for career development. Our employees enjoy a great work-life balance while making a significant difference in the lives of seniors across America.

If you're ready to join a team that is dedicated to transforming healthcare, we invite you to apply today!