Federal Claims Supervisor - Longshore

Overview

In this role you lead a remote Workers' Compensation claims team, guiding performance and ensuring high-quality, efficient service. You'll drive best practices, staff development, and workload management while leveraging Gallagher's technology. You collaborate with clients, carriers, and brokers to maintain proactive, professional communication. This position combines leadership with hands-on claims expertise to deliver meaningful outcomes for clients and teams. You will play a pivotal role in shaping a high-performing, purpose-driven claims organization.

Compensation / Benefits

• Competitive compensation
• Comprehensive benefits programs
• Career development opportunities
• Ongoing learning
• Collaborative, people-first culture
• Global reach with local impact

Responsibilities

• Lead and develop a Workers' Compensation claims team across varying caseloads
• Guide the team to adhere to GB's Best Practices
• Own adjuster hiring and training to foster performance and continuous improvement
• Define team goals and optimize workload for efficiency
• Leverage Gallagher's technology to boost efficiency and service quality
• Communicate professionally with clients, carriers, and brokers
• Identify coaching opportunities and align development plans for team members

Key requirements

• High School Diploma
• Minimum of 10 years related claims experience
• Licensed/certified in all states where claims are handled
• Knowledge of all team member related functions
• Jurisdictional experience in Federal Longshore, Black Lung, FELA
• Appropriately licensed or certified in all relevant states

• leadership
• communication
• coaching
• Knowledge of workers' compensation claims processes
• Familiarity with Gallagher's technology to enhance efficiency
• Adherence to Best Practices in claims handling