Systems Implementation Manager

Overview

In this role you lead end-to-end implementation of turnkey robotics systems, guiding projects from concept to client handover. You'll coordinate cross-functional teams and external partners, balancing hardware budgets with software testing needs. You work closely with clients on-site to ensure design, integration, and turnover meet performance goals. This is a software-driven role that blends systems implementation with hands-on field leadership in a fast-growing automation environment. You will drive successful outcomes at scale, shaping how warehouses automate and optimize operations.

Compensation / Benefits

• medical, dental, vision, life, disability insurance
• 401K with company match
• ESPP
• HSA option
• EAP with counseling
• training and certification programs

Responsibilities

• Lead multiple implementation projects from concept to client satisfaction
• Serve as primary on-site client contact and coordinate cross-functional partners
• Develop test plans and scenarios, including WMS integration
• Manage issue tracking, root cause analysis, and delegating resolutions
• Oversee project schedule, milestones, resources, and critical path with Smartsheets and MS Project
• Ensure integrated designs meet performance/technical requirements
• Supervise and mentor field implementation team members
• Ensure site safety for personnel and subcontractors
• Travel up to 60% to client sites nationwide

Key requirements

• Minimum 5 years supervising and managing field installation
• Project management and execution experience including planning, scheduling, resource management, installation, integration, and acceptance testing
• Experience transitioning complex systems to full operation
• Background in systems or software implementation preferred
• Experience with on-site client-facing roles and cross-functional teams

• Strong communication and interpersonal skills
• Customer-facing mindset
• Detail-oriented and proactive problem solving
• Familiarity with Smartsheets
• Familiarity with MS Project
• Ability to read equipment layouts and vendor blueprints