Customer Service Administrative Assistant (Entry-Level)

Customer Service Administrative Assistant (Entry-Level)

Location: Orlando, Florida (On-site)

Pay: $16/hour

Work Authorization: Must be authorized to work in the United States

Bilingual Requirement: English and Portuguese or English and Spanish required.

About the Position

American Insurance Point is looking for a motivated and detail-oriented Customer Service Administrative Assistant to join our team. This is an entry-level, administrative customer service role focused on supporting clients and maintaining accurate records. No sales or cold calling required.

If you enjoy helping people, staying organized, and working in a collaborative environment, we'd love to hear from you.

What We Offer

• Paid training
• Medical Insurance
• Dental Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Vacation
• 11 Paid Holidays per year
• Friendly and supportive work environment
• Opportunities for professional growth and career development

Key Responsibilities

• Communicate with clients via phone, email, SMS, and WhatsApp
• Provide excellent customer service and maintain positive client relationships
• Update and maintain accurate client information and records
• Coordinate with insurance carriers and financial institution partners when needed
• Assist with administrative tasks and document management
• Maintain organized and accurate data in company systems
• Support the team with daily operational tasks

Qualifications

• Bilingual: English and Portuguese
• Strong verbal and written communication skills
• Professional, dependable, and customer-focused
• Highly organized with strong attention to detail
• Ability to multitask and prioritize responsibilities
• Positive attitude and willingness to learn
• Proficiency in Microsoft Outlook, Word, and Excel
• Must be authorized to work in the United States