Client Service & Product Support Specialist - Tax and Payroll Services

Overview

In this hybrid role, you deliver high-quality tax service to ADP clients, handling deposits, filings, and inquiries across channels. You act as a trusted advisor to resolve issues and explain product value, while maintaining strong client relationships and ethical standards. You operate in a metrics-driven environment, balancing workload and responding to back-to-back inquiries with empathy and organization. This position offers growth through ongoing training, mentorship, and a collaborative culture that values belonging.

Compensation / Benefits

• Day 1 benefits
• Company-paid volunteering time off
• Mentorship and ongoing training
• Flexible/hybrid work arrangement
• Employee resource groups
• Well-being and mental health support

Responsibilities

• Be the Tax Expert: assist with tax deposits and filing and handle inquiries from state and federal agencies
• Be a Trusted Advisor and Problem Solver: apply broad expertise to resolve issues and provide solutions
• Build Relationships: engage with clients via phone, email, and chat to exceed expectations
• Leverage ADP product/services knowledge to address issues and demonstrate product value
• Turn client input into recommendations for leadership on best practices and training
• Demonstrate Client Focus by troubleshooting payroll and tax issues promptly and professionally

Key requirements

• Two years of client service and/or call center experience or four years of Insurance/Financial Institution experience
• Clear and concise written and verbal communication
• Proficiency with Microsoft Office (Outlook, Word, Excel) and strong analytical/time management skills

• Empathy
• Adaptability
• Self-motivation
• Microsoft Office: Outlook, Word, Excel
• Tax deposits and filing knowledge (Payroll tax context)
• Ability to interpret and explain product features and solutions