Senior Manager, Commercial Excellence

Overview

In this role you drive the commercial learning and performance engine for Abbott's Heart Failure solutions. You'll partner with commercial and operations teams to boost efficiency, capture market feedback, and elevate sales capability through training and analytics. You shape leadership development, assess talent, and ensure quality in sales programs while aligning with corporate training initiatives. This is a strategic, cross-functional position that blends training, analytics, and market insight to accelerate business impact. You will lead with a clear vision to advance patient outcomes and growth at scale.

Compensation / Benefits

• Health Investment Plan PPO medical plan
• Competitive retirement savings plan with employer contributions
• Tuition reimbursement programs (Freedom 2 Save, FreeU)
• Global employer recognized as a great place to work
• Diversity and inclusion programs
• Career development opportunities

Responsibilities

• Develop and implement RPM sales training programs for new hires and ongoing skills development
• Lead leadership training, coaching, and development initiatives
• Provide assessment and development recommendations post-training and during ride-alongs
• Conduct and monitor quality analytics of sales performance and trainings
• Support Abbott Acelis Connected Health corporate training initiatives
• Manage vendor credentialing program including certifications and compliance checks
• Direct sales activities planning, procedures, and cross-functional coordination
• Create and deploy business analytics for sales leadership and staff
• Develop and execute strategic action plans for sales departments
• Oversee system enhancements to improve team effectiveness
• Design work procedures, scheduling, and workflow
• Lead professional sales activities and communications of changes
• Develop and implement selling protocols and up-selling techniques
• Mentor staff in consultative sales utilizing clinical evidence and product knowledge
• Standardize procedures to improve staff efficiency
• Oversee staffing, training, and performance evaluations
• Foster relationships with customers and internal teams
• Drive cross-selling and product knowledge initiatives
• Assist with marketing needs and material development
• Manage sales reports and related projects
• Coordinate with partners on growth models and profitability
• Maintain HIPAA compliance and regulatory policies
• Define sales strategy based on market dynamics and coordinate with marketing

Key requirements

• Bachelor's Degree or relevant coursework
• Five to seven years related Sales experience
• Travel by car or airplane occasionally
• Overnight travel occasionally
• Sitting at desk for long periods working on computer, keyboard, and phone

• Tolerance to ambiguity
• Problem-solving
• Business concept understanding
• Sales analytics
• Market research and analysis
• Cross-functional leadership